Send replacement on next minimum order Please ensure they retain the connection kit and components, as we will only replace the damaged component.
Issue partial credit for them to sell the product (if they're selling as-is, we will also provide touchup at no charge, if necessary) Please do not quote a specific credit amount to the customer before we get a chance to review the claim.
Can't wait for the next minimum order. Replace ASAP! We'll provide a freight quote as the customer will have to pay for freight charges.
None of these options work for the customer. We'll have to work something out, dependent upon the circumstances for the particular case.