5333F2-Rip Curl-Fountain

Warranty

    Register Your Purchase

    Thank you for purchasing your Henri Studio product.

    Henri Studio products are warrantied to the original purchasing consumer for a period of one (1) year from the date of purchase, against manufacturing defects. See the FAQ page for care and troubleshooting instructions.

    Please fill out this form to register your purchase. The information on the form enables us to serve you better with products and promotions developed to meet your needs and interests. Please take a moment right now to fill it out.

    Stonecasters may ship warrantied parts direct to your local retailer for pick up.

    UK customers: Your Henri warranty will be serviced by GardenSite.

    Warranty Registration Form

    What were the most important factors influencing your decision to purchase this product? (Check up to 3).
    AdvertisementIn-Store DisplayProduct FeaturesReceived as a GiftSalesperson RecommendationPricePrevious Brand ExperienceCoupon/Special IncentiveFriend/Relative RecommendationOther

    Do you own one or more of the following Henri Studio products:
    BenchBirdbathFountainStatueOther

     


    Collected information will not be shared other than with the dealer through which you purchased your Henri product.
    This questionnaire is intended to confirm your product's warranty and to assist us in understanding market trends in order that we can meet product demands.

    WARRANTY POLICY

    Henri Studio (Stonecasters, LLC) products are warrantied for one (1) year from date of consumer purchase with proof of purchase date. Should our products fail under normal operating conditions, the following guidelines apply:

    1. Concrete – Consumer to provide sales receipt or other documentation (via email to feedback@henristudio.com) confirming date of purchase. If determined by Stonecasters to be the result of a manufacturing or material defect, the component part itself will be replaced no-charge.

    • a. Stonecasters does not cover shipping costs for replacement, though pick-up can be arranged or coordinated by the consumer to ship through the place of purchase on that dealer’s next commercial order.

    • b. Stonecasters does not replace non-defective concrete components or provide finish products to “match” other parts that have been replaced under warranty.

    • c. Stonecasters does not reimburse for discretionary costs, including but not limited to labor.

    • d. Warranty extends only to defects. Preventable damage as determined by Stonecasters, including but not limited to ice/freezing damage, impact damage, chemical damage, mineral/algae buildup, etc., is expressly not covered under warranty.

    2. Pumps - Consumer to provide sales receipt or other documentation (via email to feedback@henristudio.com) confirming date of purchase. If determined by Stonecasters to be the result of a manufacturing or material defect, the component part itself will be replaced no-charge.

    • a. Stonecasters does not cover shipping costs for replacement, though pick-up can be arranged or coordinated by the consumer to ship through the place of purchase on that dealer’s next commercial order.

    • b. Stonecasters does not reimburse for discretionary costs, including but not limited to labor.

    3. Lights - Consumer to provide sales receipt (via email picture to feedback@henristudio.com) with purchase date. If determined by Stonecasters to be the result of a manufacturing or material defect, the component part itself will be replaced no-charge.

    • a. Stonecasters does not cover shipping costs for replacement, though pick-up can be arranged or coordinated by the consumer to ship through the place of purchase on that dealer’s next commercial order.

    • b. Stonecasters does not reimburse for discretionary costs, including but not limited to labor.

    4. All components other than concrete, pumps, and lights are considered “consumable” and are not covered under warranty.

    5. No chemicals or additives are to be used in or on any of our products, other than those specifically noted in instructions where applicable.